"BACK TO USER" is confusing
Someone at the stores thought this meant the parcel had been received by the user, when it really means that the parcel has been sent back by the stores.
Should we rename the status label to "SENT BACK TO USER"?
Someone at the stores thought this meant the parcel had been received by the user, when it really means that the parcel has been sent back by the stores.
Should we rename the status label to "SENT BACK TO USER"?